Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
We offer a broad range of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel are well educated and will package the items according to our exact and precise specifications. Your items are carefully inspected and securely secured prior to shipment. We ship to thousands of customers each day from multiple countries. The fact that we are dedicated to becoming the largest online retailer in the World is evident. Both Europe as well as the USA have distribution and warehouse centers.
Note: Orders that contain more than one item are assigned a processing time in accordance with the item.
Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders today are shipped in 48 hours. The delivery time should be between 3-7 days.
Returns
The inventory is always changing and we are unable to control it completely because several parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. Please be aware it's possible your order may be unable to fill when you have placed the order.
Our policy lasts for thirty days. If you have passed 30 days in the past since you purchased, unfortunately we can't offer you a return or exchange.
The item should not be used, and it must be in the original packaging. The item should be in the original packaging.
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