- Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can offer various shipping options. Our warehouse staff are highly trained and will wrap your goods in accordance with our exact and precise specifications. Before shipping your items will be carefully inspected and secured. We deliver to thousands of customers every day in a variety of countries. This is an indication of our determination to become the largest online retailer globally. The warehouses are located situated in Europe in the same way as they are in the USA.
Note: Orders that contain more than one item are assigned a particular processing period depending on the specific item.
Prior to shipping, we check the item thoroughly before sending the items. The majority of orders are shipped within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
Due to multiple entities, including the factory and the warehouse, we are unable to completely manage our stock. Actual stock levels may fluctuate at any time. Be aware that it is possible that your order will run out of stock even after you have placed the order.
Our policy is valid for a period of 30 days. If the 30 days have elapsed from the date you purchased the item, we cannot offer you a return or exchange.
In order to be eligible for a return your item must be unused and in the same state as when you received it. It should also be returned in its original packaging.
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