Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 3, Full Wave Bundle w/Chase, Cobb Vanth Chase Bundle, Cobb Vanth, Fennec Shand, Luke with Child |
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Prompt Delivery and Professional Packaging
We have a range of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff are highly trained and will package your items according to our precise and exact specifications. Your goods will undergo a thorough examination and will be properly packaged prior to being shipped. Every day, we send hundreds of packages to our customers from all over the world. Our dedication to becoming the largest online retailer worldwide is demonstrated by this. Both Europe as well as the USA have distribution and warehouse centers.
Note: Orders that contain more than one product are assigned a specific processing period based on the individual product.
Prior to shipping before shipping, we'll examine thoroughly the items you have ordered. Today, the majority orders will be delivered within 48 hours. The delivery time is between 3-7 days.
Returns
The inventory is constantly changing and we do not fully manage it because of the fact that many parties are involved, which includes our warehouse and factory. This means that the actual stock could alter at any time. It's possible that you may not receive your order after it has been placed.
Our policy runs for a period of 30 days. If 30 days have passed since you purchased your item, we cannot offer you a return or exchange.
For your item to be eligible for return, it must be unopened and in the condition you received it. It should also remain in the original packaging.
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