Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Our long-standing partnership with UPS FedEx DHL and other global carriers allows us to offer a range of shipping services. Our warehouse staff are expertly trained and will wrap your goods in accordance to our exact and precise specifications. The goods you send us are checked thoroughly and properly secured before shipping. We deliver to hundreds of thousands of customers every day across different countries. Our dedication to becoming the biggest online retailer in the world is shown by this. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders that include more than one item will be assigned a processing date in accordance with the item.
We will thoroughly inspect all items ordered before shipping. The majority of orders are delivered within 48 hrs. The estimated delivery time is between 3-7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we are unable to effectively manage inventory. Stocks can be changed at any time. It's possible that you may not receive your order after it's been placed.
Our policy is valid for 30 days. If thirty days have passed after you bought your product, we are unable to give you a refund or exchange.
The item must not be in use and must be in the original packaging. The item must be in its original packaging.
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