Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Our long-standing relationships with UPS FedEx DHL and other international carriers lets us offer an array of shipping services. Our warehouse staff is highly skilled and will package your items in accordance with our exact and precise specifications. Before they are shipped the goods are carefully inspected and secured. We deliver to thousands of customers every day across different countries. The fact that we are committed to becoming the biggest online retailer in the World is obvious. These warehouses are located in Europe just as they are in USA.
Note: Orders containing more than one product are assigned a specific processing time depending on the specific item.
Prior to shipping, we inspect the ordered items thoroughly before sending the items. Today, most orders will be shipped within 48 hours. The delivery estimate is between 3-7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we are unable to completely manage our stock. The actual stock can be changed at any time. It's possible that you may not receive your order after it has been placed.
Our policy lasts 30 days. If you don't receive your product within 30 days, we're not able to issue a refund or an exchange.
To be eligible for a refund your product must be unopened and in the same condition that you received it in. It must also be returned in the original packaging.
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