Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide an array of shipping options. Our warehouse personnel are expertly trained and will wrap your products according to our precise and exact specifications. The goods you send us are checked thoroughly and properly secured before shipping. We ship to thousands of customers every day across multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is obvious. The warehouses and centers of distribution are in Europe and the USA.
Please note that orders with multiple items are processed according to the specific item.
Prior to shipping We will inspect thoroughly the items you've purchased. The majority of orders are delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
We do not manage the stock at our warehouse and factory. The actual stock can change at any moment. It's possible that you may not receive your purchase after it's been placed.
Our policy is for 30 days. If you haven't received your item within the 30 days period, we're not able to provide the option of a refund or exchange.
In order to be eligible for a return your product must be unopened and in the same condition as when you received it in. The item must be returned in the original packaging.
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