Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and professional packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we can offer various shipping options. Our warehouse personnel will pack all goods to our exacting specifications. Your products will be subjected to an extensive inspection and be safely packaged prior to being shipped. We deliver to thousands of customers every day in a variety of countries. This shows how we're dedicated to be the largest retailer online in the world. There are distribution centers as well as warehouses across Europe and the USA.
It is important to note that orders with more than one item are given a processing time according to the item.
Prior to shipment, we will conduct a thorough inspection of the items you've ordered. The majority of orders are shipped within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
The stock market is always changing. It is not managed entirely by us since we have multiple parties such as the factory and the storage. The stock levels may fluctuate at any moment. Please understand it may happen that your order may be out of stock when your order has been made.
Our policy is valid for a period of 30 days. If it's been more 30 days since the date you purchased your item and we're unable to offer you a full exchange or refund.
The item must not be in use and must be in its original condition. It must also still be in its original packaging.
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