Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
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Fast Shipping and Professional Packing
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting requirements. Before shipping the goods are thoroughly inspected and secured. Every day, we deliver to thousands of customers across many countries. The fact that we are dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers for distribution are in Europe and the USA.
Note that orders containing more than one item are given a processing time according to the item.
Prior to shipping before shipping, we'll inspect thoroughly the items you have ordered. Today, the majority orders will be sent within 48 hours. Expected delivery times are between 3-7 days.
Returns
The inventory is constantly changing and we are unable to completely manage it due to the fact that many parties are involved, including our warehouse and factory. Stocks can be changed at any time. Please understand it may happen that your order will be out of stock after your order has been made.
Our policy lasts for 30 days. If you haven't received your product within the 30 days period, we're not able to provide a refund or an exchange.
Your item should be in the original packaging and be unused. It should also be in its original packaging.
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