Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Through our long-term relationship with UPS, FedEx, DHL and many other leading global carriers, we are able to offer various shipping options. Our warehouse staff is extremely skilled and will package your goods in accordance to our precise and exact specifications. Your products will be subjected to an exhaustive examination before they will be securely packaged before being shipped. We deliver to thousands of customers each day from multiple countries. This demonstrates our dedication to becoming the largest online retailer on the planet. These warehouses are in Europe in the same way as they are in the USA.
Note: Orders with more than one product are assigned a specific processing period based on the individual item.
Prior to shipment Our team will conduct an extensive inspection of the products you have ordered. Today, most orders will be shipped within 48 hours. The delivery time is between 3 and 7 working days.
Returns
The inventory is constantly changing and we do not control it completely due to the fact that several parties are involved, which includes our warehouse and factory. The actual levels of stock can change at any time. It's possible that your order will become unfulfilled when you have placed the order.
Our policy lasts for 30 days. If it's been more 30 days since the date you purchased your item and we're unable to offer you a complete exchange or refund.
The item should not be in use and must be in its original condition. It should also be in the original package.
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