Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Because of our long-standing relationship with UPS FedEx DHL and other top international carriers, we are able to provide a range of shipping options. Our warehouse staff is highly trained to pack your goods precisely according to the specifications we offer. Before shipment, all items are thoroughly inspected and safely secured. Everyday we deliver hundreds of packages to our customers across many countries. Our determination to be the largest online retailer worldwide is demonstrated by this. There are distribution centers and warehouses across Europe and in the USA.
Note that orders containing more than one item are given a processing time according to the particular item.
Before shipping Our team will conduct an exhaustive inspection of the products you ordered. The majority of orders will be shipped within 48 hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is dynamic and we are unable to control it completely because multiple stakeholders are involved, including our factory and warehouse. Stocks are subject to change at any time. It is possible that the inventory could run out once your order has been processed.
Our policy is valid for a period of 30 days. If you have passed 30 days in the past since you purchased, unfortunately we can't offer you a refund or exchange.
For your item to be returned the item must not be opened and in the same condition as when you received it in. The item must be returned in its original packaging.
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