Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Due to our longstanding partnership with UPS FedEx DHL as well as other major global carriers, we can offer a variety shipping options. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and exact specifications. Your goods will go through an exhaustive inspection and securely secured prior to being shipped. We ship to thousands clients each day across multiple countries. The fact that we are determined to become the largest online retailer in the World is evident. We have distribution centers and warehouses located in Europe and the USA.
Note that orders containing multiple items are processed according to the particular item.
Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders will be delivered within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
Due to multiple parties, including the factory and the warehouse, we are unable to effectively manage inventory. Actual stock levels may fluctuate at any moment. It is possible that stock may run out after your order has been placed.
Our policy lasts for 30 days. If you have passed 30 days by since your purchase, unfortunately we can't offer an exchange or refund.
You can only return an item if it is unused and still in the same condition as when you first received it. It must also be in its original packaging.
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