Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Due to our longstanding partnership with UPS FedEx DHL as well as other leading global carriers, we are able provide a range of shipping options. Our warehouse personnel are well educated and will package your goods in accordance with our precise and exact specifications. Your goods will go through an exhaustive inspection and securely secured prior to being delivered. We ship to thousands of customers every day across different countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. There are distribution centers as well as warehouses located in Europe and the USA.
It is important to note that orders with more than one item are processed according to the specific item.
Prior to shipment, we will inspect thoroughly the items you've ordered. Currently, most orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us because of the involvement of several entities, including the factory as well as our warehouse. Stocks are subject to change at any moment. It's possible that the stock may run out after your order has been processed.
Our policy lasts 30 days. If it's been longer than 30 days since you've made your purchase, we unfortunately can't give you a full exchange or refund.
Your item should be in the original packaging and be unused. It must also be returned in the original packaging.
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