Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we are able to offer a variety of shipping options. Our warehouse staff are highly trained and will package your items according to our precise and accurate specifications. Your goods are thoroughly checked and securely secured prior to shipment. Every day, we send thousands of packages to customers across many countries. Our commitment to become the largest online retailer around the globe is evident by this. There are distribution centers and warehouses located in Europe and in the USA.
Orders that contain more than 1 item are assigned processing times for each item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders are shipped within 48 hrs. The time to deliver varies from 3-7 days.
Returns
We don't manage the stock in our warehouse or factory. The actual stock levels can fluctuate at any point. Please understand it may happen that your order will be out of stock after your order has been made.
The policy is for 30 days. If you don't receive the product within 30 days, we're not able to provide a refund or an exchange.
The item should not be used, and it must be in its original condition. It must also remain in the original packaging.
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