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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Our long-standing relationship with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse personnel are expertly trained and will wrap your items according to our precise and precise specifications. Your goods are thoroughly checked and properly secured before shipping. Every day, we send thousands of packages to customers from all over the world. This is a testament to our commitment to be the largest online retailer globally. Both Europe and the USA have distribution and warehouse centres.
Note: Orders containing multiple items will have a different processing time for each item.
Before shipment, all ordered products will be thoroughly inspected. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
Stock is dynamic. It's not completely managed by us, as we're involved with several parties such as the factory and our storage. Therefore, the actual inventory could alter at any time. It is possible that stocks could be depleted after the order has been made.
The period of time is 30 days. If 30 days have gone in the past since you purchased, unfortunately we can't offer an exchange or refund.
In order to be eligible for a refund the item must be in good condition and in the same condition that you received it. It must also be in the original package.
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