Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and professional packaging
Thanks to our longstanding association with UPS FedEx DHL as well as other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff will package each item according to our strict specifications. Your items will undergo a thorough inspection and be properly secured before they are delivered. Every day, we deliver to thousands of customers in many countries. This shows our commitment to be the largest retailer on the internet. These warehouses are located in Europe just as they are in USA.
Orders that include more than one item are assigned processing times in accordance with the item.
We will carefully examine all products before they are shipped. The majority of orders are shipped within 48-hours. The expected delivery time will be between 3-7 days.
Returns
The inventory is constantly changing and we cannot fully manage it due to the fact that many parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. You may not receive your order once the order has been made.
Our policy lasts for a period of 30 days. If you have passed 30 days in the past since you purchased however, we're unable to give you a return or exchange.
To be returned it must be in its original packaging, unopened and in the condition you received it in. The item should be returned in its original packaging.
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