Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods exactly according to the specifications that we supply. Your products will be subjected to an exhaustive examination before they will be securely packaged before being delivered. We ship to thousands customers every day across multiple countries. The fact that we are determined to become the largest online retailer in the World is obvious. Both Europe and the USA have warehouses and distribution centers.
Note: Orders that contain more than one product will be assigned a distinct processing time dependent on the particular product.
Prior to shipment, we will inspect thoroughly the items you have ordered. The majority of orders will be shipped within 48 hours. The delivery time is between 3-7 days.
Returns
Stock is dynamic, and not fully managed by us because of the involvement of many parties including the factory and our warehouse. The actual inventory may fluctuate at any time. It's possible that the stocks could be depleted after the order has been made.
Our policy lasts for a period of 30 days. If you don't receive your item within 30 days, we're unable to offer the option of a refund or exchange.
The item must not be used, and it must be in the original packaging. It must also be returned in the original packaging.
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