Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are educated to pack your items exactly as per the specifications that we supply. Prior to shipping the goods are carefully inspected and secured. Every day, we deliver to thousands of customers in different countries. This is an indication of our determination to become the largest online retailer globally. Warehouses and distribution centers can be located throughout Europe and the USA.
Note: Orders that contain more than one product will be assigned a distinct processing period based on the individual product.
Before shipping, we will check the item thoroughly. The majority of orders will be delivered within 48 hours. The expected delivery time is 3 to 7 days.
Returns
Due to multiple parties, including the factory and the warehouse, we cannot completely manage our stock. The levels of stock can change at any time. Please understand it may happen that your order will be out of stock after the order is placed.
Our policy is for 30 days. If it's been longer than 30 days since you purchased your item We're sorry to say that we can't offer you a full exchange or refund.
The item cannot be used, and it must be in its original condition. It must also be in the original packaging.
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