Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Delivery and professional packaging
Our long-standing partnership with UPS FedEx DHL and other carriers around the world lets us offer a range of shipping services. Our warehouse staff are highly trained and will pack your products according to our precise and precise specifications. Your goods are thoroughly checked and properly secured before shipping. We deliver to thousands of customers every day from all over the world. This shows our commitment to be the largest online retailer on earth. Warehouses and distribution centers are located throughout Europe and the USA.
Note: Orders that contain multiple items will have a different processing period for each item.
Before shipping, all ordered items will be thoroughly examined. The majority of orders will be shipped within 48 hours. The delivery time varies between 3-7 days.
Returns
The stock is dynamic and we are unable to fully manage it because of the fact that several parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. It is possible that stocks could be depleted after your order has been processed.
Our policy lasts 30 days. If it's been longer than 30 days since you've purchased your item We're sorry to say that we can't offer you a full exchange or refund.
You are able to return an item in the event that it is not used and is in the same condition the day you received it. The item must be in the original packaging.
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