Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Delivery and professional packaging
Because of our long-standing relationship with UPS FedEx DHL, and other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained and will wrap your goods according to our precise and exact specifications. Your products will be subjected to an exhaustive examination before they will be properly packaged prior to being shipped. We ship to thousands of customers every day across multiple countries. This shows our commitment to be the largest online retailer in the world. The warehouses and centers for distribution are situated in Europe and the USA.
Note: Orders that include more than one item are assigned a processing time according to the item.
Before shipping, our team will perform a thorough inspection on the items you purchased. Today, the majority orders will be delivered within 48 hours. It is expected that delivery will take between three and seven days.
Returns
The inventory is always changing and we cannot completely manage it due to the fact that many parties are involved, including our factory and warehouse. The actual inventory may change at any moment. It is possible that your order may be out of stock when the order is placed.
Our policy runs for 30 days. If 30 days have gone in the past since you purchased however, we're unable to give an exchange or refund.
To be eligible for a refund the product must be unopened and in the same state as when you received it. It must also still be in its original packaging.
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