Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Because of our long-standing relationship with UPS FedEx DHL as well as other leading global carriers, we are able offer a variety shipping options. Our warehouse personnel is highly-skilled and will package your items in accordance with our exact and precise specifications. Before shipping, all goods are carefully examined and safely secured. We ship to thousands of customers each day from multiple countries. This is an indication of our dedication to being the biggest online retailer in the world. The warehouses and centers for distribution are in Europe and the USA.
Note: Orders that include more than one item will be assigned a processing date depending on the item.
Prior to shipment, we check the item thoroughly before sending the items. Most orders are shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
The stock is dynamic and we do not fully manage it because of the fact that several parties are involved, including our factory and warehouse. Actual stock levels may fluctuate at any time. It's possible that the inventory could run out once your order has been placed.
Our policy lasts for 30 days. If it's been more 30 days since you made your purchase We're sorry to say that we can't offer you a complete refund or exchange.
In order to be eligible for a refund your product must be unopened and in the same condition as you received it. The item must be in the original packaging.
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