Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We can offer a variety of shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse personnel will pack each item according to our strict specifications. Your goods will go through an exhaustive inspection and securely secured prior to being shipped. We deliver to thousands of clients every day from all over the world. Our commitment to become the largest online retailer worldwide is demonstrated by this. Both Europe and the USA have distribution and warehouse centers.
Note: Orders that include more than one item will be assigned a processing date according to the item.
Before shipping, all ordered items will be thoroughly examined. The majority of orders will be delivered within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
The stock market is always changing. It's not entirely managed by us since we're involved with several parties such as the factory and our storage. The actual inventory can fluctuate at any time. It is possible that you will not receive your purchase after it has been placed.
Our policy is valid for a period of 30 days. If 30 days have passed by since your purchase, unfortunately we can't offer you a return or exchange.
You are able to return an item if it is unused and still in the same state as when you first received it. It must also still be in the original package.
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