Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Bundle of 5, BB-8 Metallic, Cheshire Cat Metallic, Minnie Mouse Metallic, Sulley Metallic, Spider-Man |
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Fast shipping and professional packing
Because of our long-standing relationship with UPS FedEx DHL and other top global carriers, we can offer a variety shipping options. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Your products will go through a thorough inspection and be securely secured prior to being shipped. Every day, we deliver to thousands of customers across many countries. The fact that we're dedicated to becoming the largest online retailer in the World is obvious. There are distribution centers as well as warehouses in Europe and the USA.
Note: Orders that contain more than one item will be assigned a different processing time for each item.
We will thoroughly inspect all products before they are shipped. The majority of orders today are shipped in 48 hours. The delivery time is between 3 and 7 working days.
Returns
The stock is dynamic and we do not fully manage it because multiple parties are involved, including our warehouse and factory. The actual inventory may be changed at any time. Please understand it may happen that your order will be out of stock after the order is placed.
Our policy runs for 30 days. If thirty days have passed after you bought your item, we cannot offer you a return or exchange.
You are able to return a product if it is unused and in the same condition as the day you received it. It should also remain in the original packaging.
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