Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | BB-8 Metallic, Cheshire Cat Metallic, Minnie Mouse Metallic, Sulley Metallic, Spider-Man |
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Speedy Delivery and Professional Packaging
We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and accurate specifications. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands of customers each day from multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is obvious. There are distribution centers as well as warehouses in Europe and in the USA.
Note: Orders that contain more than one item will be assigned a separate processing period for each item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and 7 days.
Returns
Stock is dynamic, and not fully managed by us because of the involvement of multiple different parties, such as the factory and our warehouse. The actual inventory can be changed at any time. Be aware that your order may run out of stocks once you've placed your order.
Our policy lasts for thirty days. If thirty days have passed from the date you purchased the item, we will not be able to offer you a return or exchange.
The item cannot be in use and must be in its original condition. The item should be returned in its original packaging.
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