Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Our long-standing relationships with UPS FedEx DHL and other international carriers allows us to offer a range of shipping services. Our warehouse staff is highly trained to package your goods exactly according to the specifications we offer. Your items will go through a thorough examination and will be properly packaged prior to being delivered. We ship to thousands customers every day across multiple countries. This is a sign of our determination to become the biggest online retailer in the world. Both Europe and the USA have distribution and warehouse centres.
Orders that include more than one item are assigned processing times for each item.
Prior to shipment, we examine the items ordered carefully before shipping. Most orders are shipped within 48 hours. The delivery time is between 3-7 working days.
Returns
The stock is dynamic and we are unable to completely manage it because multiple stakeholders are involved, including our factory and warehouse. The actual inventory can fluctuate at any time. It's possible that the stocks could be depleted after your order has been processed.
Our policy is valid for 30 days. If the 30 days have elapsed since you purchased your product, we are unable to give you a refund or exchange.
You can only return a product in the event that it is not used and in the same state as when you received it. It must also be returned in the original packaging.
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