Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We provide a variety of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are trained to pack your goods exactly according to the specifications we provide. Prior to shipping, your goods are thoroughly inspected and secured. We deliver to thousands of customers every day from all over the world. This is a sign of our commitment to be the largest online retailer globally. We have distribution centers and warehouses in Europe and the USA.
Note: Orders with multiple items will have a different processing time for each item.
We will inspect each and every one of the products before they are shipped. The majority of orders will be sent within 48 hours. The expected delivery time will be between 3-7 days.
Returns
We don't manage the stock in our warehouse or factory. The actual stock levels can fluctuate at any point. It is possible that stocks could be depleted after your order has been placed.
Our policy is valid for a period of 30 days. If it's been more 30 days since the date you made your purchase, we unfortunately can't give you a full refund or exchange.
You can only return a product when it's unopened and still in the same condition as when you first received it. You must have the item in its original packaging.
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