Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Your products will be subjected to a thorough examination and will be properly packaged prior to being delivered. Each day, we ship to thousands of customers in different countries. Our commitment to become the largest online retailer around the globe is evident by this. Both Europe and the USA have warehouses and distribution centres.
Note: Orders containing multiple items will have a different processing time for each item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders will be sent within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The stock is dynamic and we are unable to control it completely because of the fact that many stakeholders are involved, including our warehouse and factory. The actual stock levels can fluctuate at any time. It is possible that stock may run out after your order has been placed.
Our policy is valid for a period of 30 days. We will not return or exchange your purchase after 30 days since the purchase.
You are able to return an item in the event that it is not used and is in the same condition as when you first received it. It must also be in the original packaging.
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