Pre-Order Policy
Pre-orders allow us to see how much product we should order and what we are expecting to sell. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Free PopShield Pop Protector on all pre-order standard size Pops!
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We offer a wide range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods exactly according to the specifications that we supply. Prior to shipping your items will be thoroughly inspected and secured. We deliver to thousands of customers every day in a variety of countries. This shows our commitment to become the biggest online retailer on earth. Warehouses and distribution centres can be located in Europe as well as the USA.
It is important to note that orders with multiple items are subject to a processing period that is based to the item.
Prior to shipment, we will examine thoroughly the items you've purchased. The majority of orders will be delivered within 48 hours. Expected delivery times are between 3 and 7 days.
Returns
The inventory is always changing and we cannot fully manage it due to the fact that several parties are involved, including our factory and warehouse. Stock levels can fluctuate at any given time. It is possible that your order will be out of stock once the order is placed.
Our policy lasts thirty days. If you don't receive your product within the 30 days period, we are unable to offer a refund or an exchange.
To be eligible for a refund your item must be unused and in the same state that you received it in. The item must be in its original packaging.
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