Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we can provide an array of shipping options. Our warehouse staff is extremely skilled and will package your items according to our exact and precise specifications. Before shipping, all goods will be thoroughly examined and securely secured. We deliver to thousands of customers every day from all over the world. This demonstrates our dedication to becoming the largest online retailer on the planet. There are distribution centers and warehouses across Europe and in the USA.
Orders that contain more than one item are assigned processing periods according to each item.
Prior to shipment, we examine the items ordered thoroughly. Today, the majority of orders will be shipped within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The inventory is always changing, and cannot be fully controlled by us due to the involvement of multiple parties including the factory and our warehouse. The stock can change at any moment. It is possible that stocks could be depleted after your order has been processed.
Our policy lasts thirty days. If it's been longer than 30 days since you've made your purchase We're sorry to say that we can't offer you a complete exchange or refund.
Your item must be in its original packaging and in good condition. It must also not be used. It should also remain in the original packaging.
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