Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Through our long-term relationship with UPS, FedEx, DHL and many other top global carriers we can provide various shipping options. Our warehouse staff will package every item to our exacting requirements. Before they are shipped the goods are thoroughly examined and secured. We deliver to thousands of customers each day from multiple countries. This shows our commitment to being the largest retailer online in the world. Warehouses and distribution centres can be located throughout Europe as well as the USA.
Note: Orders containing more than one item are assigned a specific processing period based on the individual item.
Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders will be shipped within 48 hours. The delivery time should be between 3-7 working days.
Returns
We are not able to manage the stock in our warehouse or factory. The actual stock levels can fluctuate at any time. It is possible that you will not receive your order after the order has been made.
Our policy is valid for a period of 30 days. If the 30 days have elapsed from the date you purchased the item, we will not be able to give you a refund or exchange.
You are able to return an item if it is unused and is in the same state as when you received it. The item should be returned in its original packaging.
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