Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other carriers around the world lets us offer an array of shipping services. Our warehouse staff are highly trained and will pack the items according to the exact and precise specifications. Before they are shipped, your goods will be carefully inspected and secured. We ship to hundreds of thousands of customers daily across different countries. The fact that we are dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers for distribution are situated in Europe, as well as the USA.
Note: Orders containing more than one item are assigned a specific processing time dependent on the particular product.
Before shipping, we will inspect the ordered items thoroughly. The majority of orders are shipped within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
Due to multiple entities, including the factory and the warehouse, we cannot completely manage our stock. The stock can change at any time. It is possible that the inventory could run out once the order has been made.
Our policy is valid for a period of 30 days. We cannot exchange or refund your order if it has been 30 days since the purchase.
For your item to be considered eligible for return it must be in its original packaging, unopened and in the same condition as when you received it in. It must also be in the original packaging.
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