Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained and will pack the goods according to our exact and precise specifications. Your products will go through an exhaustive inspection and properly secured before they are shipped. Everyday, we send to thousands of clients in multiple countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. There are distribution centers and warehouses in Europe and the USA.
Note: Orders containing multiple items will have a distinct processing time for each item.
We will carefully examine all items ordered before shipping. The majority of orders are shipped within 48 hrs. The delivery time is between 3 and 7 working days.
Returns
The stock market is always changing. It's not entirely managed by us since we are involved with multiple parties such as the factory and the storage. The actual stock can fluctuate at any time. Be aware that your order is out of stock once the order has been placed.
Our policy is for 30 days. If you don't receive your product within 30 days, we are not able to issue a refund or an exchange.
In order for your item to be eligible for return, it must be unopened and in the same condition as when you received it. The item must be returned in its original packaging.
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