Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide various shipping options. Our warehouse staff is highly trained to package your goods exactly according to the specifications we offer. Prior to shipping, your goods are thoroughly inspected and safely secured. Every day, we send thousands of packages to clients from all over the world. This is a sign of our commitment to be the largest online retailer globally. We have distribution centers as well as warehouses located in Europe as well as the USA.
Note that orders containing multiple items are processed according to the particular item.
Before shipping, all ordered products will be thoroughly inspected. The majority of orders today are shipped in 48 hours. It is expected that delivery will take between 3 and 7 days.
Returns
The stock is constantly changing. It's not completely managed by us, as we have multiple organizations, such as the factory and our storage. The actual stock can be changed at any time. It is possible that your order is out of stock when the order has been placed.
Our policy runs for 30 days. If it's been longer than 30 days since the date you purchased your item and we're unable to offer you a complete exchange or refund.
The item must not be in use and must be in the original packaging. You must have the item in the original packaging.
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