Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 7, J-Hope #282, Jimin #283, Jin #280, Jungkook #285, RM #279, Suga #281, V #284 |
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Prompt shipping and expert packing
We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel will pack every item to our exacting specifications. Your items are carefully inspected and properly secured before shipping. We deliver to hundreds of thousands of customers each day across different countries. This is a sign of our determination to becoming the largest online retailer on the planet. We have distribution centers as well as warehouses across Europe and the USA.
Note: Orders containing more than one product are assigned a particular processing time, dependent on the particular product.
Prior to shipment, we will conduct a thorough inspection of the items you've ordered. The majority of orders are shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The stock is dynamic and we do not completely manage it because several parties are involved, which includes our factory and warehouse. The actual stock can change at any moment. Please be aware it's possible your order could become unfulfilled once you've placed your order.
Our policy is valid for 30 days. If you haven't received the product within the 30 days period, we are not able to issue the option of a refund or exchange.
You are able to return an item if it is unused and in the same state as when you received it. It should also be in the original packaging.
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