Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other top global carriers, we are able offer a variety shipping options. Our warehouse staff is highly educated and will package the items according to our exact and precise specifications. Your items are carefully inspected and properly secured before shipping. We deliver to hundreds of thousands of customers every day across different countries. This shows our commitment to becoming the biggest retailer on the internet. There are distribution centers as well as warehouses across Europe and the USA.
Note: Orders that include more than one item will be assigned a processing date according to the item.
Prior to shipping, we examine the items ordered thoroughly before sending the items. Today, the majority orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we're unable to fully manage stock. The actual inventory can change at any moment. Please understand it may happen that your order is out of stock after the order has been placed.
Our policy runs for a period of 30 days. If thirty days have passed from the date you purchased the item, we cannot offer you a return or exchange.
You can only return a product when it's unopened and in the same condition when you received it. It must also be in the original packaging.
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