- Chase Bundle includes 1 Sorsha Common and 1 Sorsha Chase variant Pop!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Through our long-term relationship with UPS, FedEx, DHL as well as a range of other world-class carriers, we are able to offer various shipping options. Our warehouse staff is expertly trained and will wrap your products according to our precise and precise specifications. Your items will go through a thorough examination and will be securely packaged before being shipped. We deliver to thousands of customers every day across different countries. This shows that we're committed to being the largest online retailer in the world. Both Europe as well as the USA have warehouses and distribution centres.
Note that orders containing more than one item are subject to a processing period that is based to the item.
Before shipping the items, our staff will carry out a thorough inspection on the items you purchased. Currently, most orders are shipped within 48 hours. The delivery time is estimated to be between 3 and 7 days.
Returns
We are not able to manage the stock in our warehouse or factory. The stock can change at any moment. It's possible that your order may be unable to fill after you place the order.
Our policy is for 30 days. If you haven't received your item within the 30 days period, we're unable to offer the option of a refund or exchange.
Your item should be in its original packaging and in good condition. It must also not be used. It must also be returned in its original packaging.
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