Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained and will be able to pack the items according to the exact and precise specifications. Your goods are thoroughly checked and securely secured prior to shipment. Everyday we deliver thousands of packages to customers from all over the world. This shows that we're committed to being the largest retailer online in the world. These warehouses are in Europe just as they are in USA.
Note: Orders that include more than one item are assigned a processing time depending on the item.
Before shipping, all ordered items will be thoroughly inspected. The majority of orders are shipped within 48 hrs. Expected delivery time is between 3 and 7 days.
Returns
The inventory is constantly changing and we cannot fully manage it because of the fact that several parties are involved, which includes our factory and warehouse. The actual stock can change at any moment. Please understand it may happen that your order is out of stock when your order has been made.
Our policy lasts for 30 days. However, if 30 days have passed since you purchased your product, we are unable to give you a refund or exchange.
You can only return a product when it's unopened and still in the same state as when you first received it. The item must be returned in its original packaging.
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