Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Because of our long-standing relationship with UPS FedEx DHL and other top global carriers, we are able offer a variety shipping options. Our warehouse staff is expertly trained and will wrap your goods in accordance to our precise and exact specifications. Your goods will go through a thorough inspection and be securely secured prior to being shipped. Every day, we send thousands of packages to customers across many countries. This is a sign of our determination to becoming the largest online retailer on earth. The warehouses and centers for distribution are in Europe, as well as the USA.
Note: Orders with more than one item will be assigned a separate processing time for each item.
Before shipping the items, our staff will carry out an exhaustive inspection of the items you purchased. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The stock is constantly changing. It's not entirely managed by us, as we're involved with several organizations, such as the factory and the storage. This means that the actual stock could fluctuate at any moment. Please understand it may happen that your order may be out of stock once the order is placed.
The policy is for 30 days. If you don't receive your product within the 30 days period, we are unable to offer a refund or an exchange.
For your item to be considered eligible for return, it must be unopened and in the same state as you received it. The item should be in its original packaging.
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