Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we can provide a variety of shipping options. Our warehouse staff is highly trained to package your goods exactly according to the specifications that we supply. Your items are carefully inspected and properly secured before shipping. We ship to hundreds of thousands of customers every day across different countries. This demonstrates our dedication to be the largest online retailer on the planet. Both Europe and the USA have distribution and warehouse centers.
Orders that include more than one item are assigned processing times for each item.
Prior to shipment Our team will conduct a thorough inspection on the items you purchased. Most orders are shipped within 48 hours. It is expected that delivery will take between three and seven days.
Returns
Stock is dynamic. It is not managed entirely by us, as we are involved with multiple parties such as the factory and the storage. Actual stock levels may fluctuate at any time. It is possible that you will not receive your order once it's been placed.
Our policy is valid for 30 days. However, if the 30 days have elapsed since you purchased your item, we will not be able to give you a refund or exchange.
To be eligible for a refund, your product must be unopened and in the same state that you received it. The item must be returned in its original packaging.
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