Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Through our long-term relationship with UPS, FedEx, DHL as well as a range of other leading global carriers, we can offer a variety of shipping options. Our warehouse staff are trained to package your goods precisely according to the specifications we provide. Your goods are thoroughly checked and properly secured before shipping. Everyday we deliver thousands of packages to clients across many countries. This is a sign of our dedication to being the biggest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centers.
Note: Orders with more than one item are assigned a specific processing time, dependent on the particular item.
Before shipment, all ordered products will be thoroughly inspected. The majority of orders will be shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
Stock is dynamic, and is not completely managed by us because of the involvement of multiple entities, including the factory as well as our warehouse. Actual stock levels may fluctuate at any moment. It's possible that you may not receive your order once it has been placed.
Our policy is valid for a period of 30 days. We will not return or exchange your purchase if it has been 30 days since you purchased it.
You can only return a product in the event that it is not used and in the same condition as when you received it. You must have the item in its original packaging.
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