Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Through our long-term relationship with UPS, FedEx, DHL as well as a range of other top global carriers we can provide an array of shipping options. Our warehouse personnel are extremely skilled and will package your goods in accordance to our precise and exact specifications. Your products will be subjected to an exhaustive examination before they will be securely packaged before being sent out. We ship to thousands clients every day from all over the world. The fact that we are committed to becoming the biggest online retailer in the World is evident. The warehouses are located in Europe just as they are in USA.
Note: Orders that contain more than one product are assigned a specific processing period dependent on the particular item.
Prior to shipment We will inspect thoroughly the items you've ordered. The majority of orders are delivered within 48 hours. The delivery time is between 3 and 7 working days.
Returns
We don't manage the stock at our warehouse or factory. Actual stock levels may fluctuate at any time. Be aware that it's possible that your order could become unavailable even after you've placed your order.
Our policy is valid for a period of 30 days. If it's been more than 30 days since you've bought the item, we unfortunately can't give you a complete exchange or refund.
You are able to return an item if it is unused and is in the same condition the day you received it. It must also be in the original packaging.
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