Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL, and other leading international carriers, we are able to provide various shipping options. Our warehouse personnel are well trained and will be able to pack your goods in accordance with the exact and precise specifications. Your goods will undergo an exhaustive examination before they will be properly packaged prior to being shipped. We deliver to thousands of customers every day from all over the world. The fact that we are dedicated to becoming the largest online retailer in the World is clear. These warehouses are situated in Europe just as they are in the USA.
Note: Orders that contain more than one product are assigned a specific processing time depending on the specific product.
We will inspect each and every one of the items ordered before shipping. Most orders are delivered within 48 hours. The delivery time will be between 3-7 working days.
Returns
Stock is dynamic, and not fully managed by us due to the involvement of multiple different parties, such as the factory and our warehouse. Actual stock levels may fluctuate at any time. Be aware that your order may be out of stock once the order is placed.
Our policy is valid for 30 days. We cannot exchange or refund your order if it has been 30 days from the date of purchase.
The item must not be used and in its original condition. It must also be returned in its original packaging.
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