Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we are able to offer an array of shipping options. Our warehouse personnel are well educated and will package your goods in accordance with our precise and exact specifications. Your goods will go through a thorough inspection and be adequately secured before being delivered. We ship to thousands of customers each day from multiple countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. Warehouses and distribution centers are found in Europe as well as the USA.
Note: Orders containing more than one item will be assigned a different processing period for each item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders are shipped within 48 hours. The delivery time will be between 3-7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we are unable to effectively manage inventory. The actual levels of stock can change at any point. Be aware that your order may be out of stock when the order is placed.
Our policy is valid for 30 days. We will not exchange or refund your order if it has been 30 days since you purchased it.
The item cannot be in use and must be in its original condition. The item must be returned in its original packaging.
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