Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Thanks to our longstanding association with UPS FedEx DHL and other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff are trained to pack your goods exactly according to the specifications we offer. The goods you send us are checked thoroughly and securely secured prior to shipment. Everyday we deliver hundreds of packages to our customers across many countries. The fact that we're dedicated to becoming the largest online retailer in the World is clear. There are distribution centers as well as warehouses across Europe and the USA.
Note that orders containing more than one item will be subject to a processing period that is based to the particular item.
Before shipping before shipping, we'll examine thoroughly the items you've purchased. Most orders are shipped within 48 hours. The delivery time should be between 3-7 working days.
Returns
We don't manage the stock at our factory and warehouse. The stock levels may fluctuate at any time. It is possible that the inventory could run out once your order has been placed.
Our policy lasts 30 days. If it's been more than 30 days since you bought the item and we're unable to offer you a complete refund or exchange.
You are able to return a product when it's unopened and is in the same condition when you first received it. You must have the item in the original packaging.
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