Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Our long-standing relationship with UPS FedEx DHL and other carriers around the world gives us the ability to provide various shipping options. Our warehouse staff is highly skilled and will pack your products according to our exact and precise specifications. Your products will go through an exhaustive inspection and properly secured before they are delivered. We deliver to thousands of customers each day in different countries. The fact that we're dedicated to becoming the largest online retailer in the world is clear. We have distribution centers as well as warehouses located in Europe and in the USA.
Note: Orders with more than one item are assigned a processing period in accordance with the item.
Prior to shipping We will conduct a thorough inspection of the items you've ordered. Today, the majority orders will be sent within 48 hours. The expected delivery time will be between 3-7 days.
Returns
The stock is dynamic and we cannot fully manage it due to the fact that several parties are involved, including our warehouse and factory. The levels of stock can change at any given time. It's possible that your order may run out of stocks after you place the order.
Our policy is for 30 days. If 30 days have gone in the past since you purchased however, we're unable to give you a return or exchange.
The item must not be used, and it must be in its original condition. It must also be returned in the original packaging.
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