Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 3, Michael #1201, Sonny #1202, Vito #1200 |
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Speedy Delivery and professional packaging
Due to our long-term partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer a variety of shipping options. Our warehouse staff is highly trained to pack your goods precisely according to the specifications we offer. The goods you send us are checked thoroughly and properly secured before shipping. Every day we ship hundreds of packages to our customers from all over the world. This is an indication of our commitment to be the largest online retailer worldwide. Both Europe and the USA have distribution and warehouse centres.
Note: Orders that include more than one item are assigned a processing time in accordance with the item.
We will thoroughly inspect all items before sending. The majority of orders are shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
Stock is dynamic. It is not managed entirely by us since we have multiple organizations, such as the factory and our storage. Therefore, the actual inventory could change at any time. It's possible that the stocks could be depleted after your order has been placed.
The policy is 30 days. If you haven't received your product within 30 days, we are unable to offer the option of a refund or exchange.
You can only return a product if it is unused and is in the same condition when you received it. The item must be returned in its original packaging.
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