Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We offer a wide range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods precisely according to the specifications we offer. Your products will be subjected to a thorough examination and will be safely packaged prior to being shipped. Each day, we ship to thousands of customers in multiple countries. Our determination to be the biggest online retailer worldwide is demonstrated by this. The distribution centers and warehouses distribution are in Europe, as well as the USA.
Please note that orders with more than one item are subject to a processing period that is based to the particular item.
Before shipping, our team will perform an exhaustive inspection of the products you have ordered. The majority of orders are shipped within 48 hrs. The estimated delivery time is 3 to 7 days.
Returns
The inventory is always changing, and is not completely managed by us because of the involvement of several entities, including the factory as well as our warehouse. The stock can change at any time. Please be aware that it's possible that your order could run out of stock even after you have made the order.
Our policy is valid for a period of 30 days. We cannot return or exchange your purchase when it's been 30 days from the date of purchase.
To be eligible for a refund the product must be unopened and in the same condition that you received it in. The item must be returned in its original packaging.
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