Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Thanks to our longstanding association with UPS FedEx DHL as well as other major global carriers, we can provide a range of shipping options. Our warehouse staff are highly trained and will package your items in accordance with our exact and exact specifications. Your products will be subjected to an exhaustive examination before they will be safely packaged prior to being sent out. We ship to thousands of customers every day in different countries. Our commitment to become the largest online retailer worldwide is demonstrated by this. Warehouses and distribution centers can be found in Europe and the USA.
Please note that orders with more than one item will be processed according to the specific item.
Before shipping, we will inspect the ordered items carefully before shipping. The majority of orders will be shipped within 48 hours. It is expected that delivery will take between three and seven days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we cannot fully manage stock. The actual inventory can fluctuate at any time. Please be aware that it's possible for your order to become unavailable even after you have placed the order.
Our policy is for 30 days. We cannot exchange or refund your order after 30 days from the date of purchase.
To be eligible for return the item must not be opened and in the same state as you received it in. The item should be in the original packaging.
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