Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and professional packaging
Our long-standing relationship with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse staff is expertly trained and will wrap your products according to our exact and precise specifications. Your items will undergo a thorough inspection and be properly secured before they are shipped. We ship to thousands clients every day in a variety of countries. The fact that we're determined to become the largest online retailer in the world is obvious. The warehouses are located situated in Europe in the same way as they are in USA.
Please note that orders with multiple items are subject to a processing period that is based to the specific item.
Before shipping, all ordered products will be thoroughly inspected. Most orders are delivered within 48 hours. It is expected that delivery will take between three and seven days.
Returns
The inventory is constantly changing and we do not completely manage it because many stakeholders are involved, including our factory and warehouse. Stocks can be changed at any time. Be aware that it's possible for your order to become unavailable even after you've placed your order.
Our policy lasts thirty days. We will not return or exchange your purchase if it has been 30 days since the purchase.
The item you purchase must be in the original packaging and in good condition. It must also not be used. You must have the item in its original packaging.
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