Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse personnel are expertly trained and will wrap your products according to our precise and precise specifications. Prior to shipping, your goods are carefully examined and secured. Everyday, we send to thousands of clients in different countries. Our commitment to become the largest online retailer in the world is shown by this. The warehouses and centers of distribution are in Europe, as well as the USA.
Note: Orders that contain more than one item will be assigned a different processing time for each item.
Prior to shipment, we inspect the ordered items thoroughly. Most orders are now shipped within 48 hrs. Expected delivery time is between 3 and 7 days.
Returns
The inventory is constantly changing and we cannot control it completely because of the fact that multiple stakeholders are involved, including our warehouse and factory. The actual stock levels can fluctuate at any moment. Please understand it may happen that your order may be out of stock once your order has been made.
The period of time is 30 days. If you don't receive the product within the 30 days period, we are not able to issue a refund or an exchange.
You can only return an item in the event that it is not used and still in the same condition the day you received it. It must also remain in the original packaging.
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