Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We have a range of shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly trained to pack your goods precisely according to the specifications we offer. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands of customers daily across different countries. This shows our commitment to becoming the biggest online retailer in the world. There are distribution centers and warehouses in Europe as well as the USA.
Note: Orders containing more than one item will be assigned a distinct processing period for each item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders will be sent within 48 hours. The expected delivery time is 3 to 7 days.
Returns
We don't control the inventory in our warehouse and factory. The levels of stock can change at any given time. Be aware that it is possible for your order to become unavailable even after you have placed the order.
Our policy is valid for a period of 30 days. If it's been longer than 30 days since you made your purchase, we unfortunately can't give you a full refund or exchange.
To be eligible for a return your item must be unused and in the same condition as you received it. It should also be in its original packaging.
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